Making the decision to seek treatment for addiction is courageous and life-changing. However, the prospect of entering a rehabilitation program can feel overwhelming, especially when you’re unsure what to expect. At JourneyPure At The River, we’ve designed our admissions process to be straightforward, compassionate, and thorough—providing support every step of the way for both clients and their families.
This guide walks you through our admissions process from the initial phone call to your first day of treatment. Understanding what to expect can help ease anxiety and prepare you for a successful treatment experience at our Tennessee facility.
Before You Call: Preparing for the First Step
Before reaching out to our admissions team, it may be helpful to gather some basic information that will streamline the process:
Information to Have Available
- Insurance card and information: Having your insurance card handy will help our team verify your benefits quickly
- Basic medical history: Information about current medications, significant health conditions, and previous treatment experiences
- Substance use patterns: An honest assessment of what substances you’ve been using, how much, and for how long
- Questions and concerns: Write down any questions you have about the treatment process
Common Concerns Before Calling
Many people hesitate before making that first call due to concerns like:
- Confidentiality: Rest assured that all calls to JourneyPure At The River are completely confidential and protected by federal privacy laws
- Judgment: Our admissions team consists of compassionate professionals, many in recovery themselves, who understand addiction and approach each caller with respect
- Readiness: You don’t need to be “100% ready” to call—many people reach out while still ambivalent about treatment, and that’s completely normal
- Financial concerns: We’ll help you understand costs and insurance coverage before any commitments are made
Remember, calling for information doesn’t obligate you to enter treatment. The initial call is an opportunity to gather information and explore your options.
The Initial Phone Call: What to Expect
When you call JourneyPure At The River at 615-410-9260, you’ll speak with a member of our dedicated admissions team. Here’s what happens during this important first conversation:
Compassionate Listening
Our admissions specialists begin by listening to understand your unique situation:
- Your current challenges and concerns
- What prompted you to seek treatment now
- Your goals for recovery
- Any special needs or considerations
This conversation helps us determine whether JourneyPure At The River is the right fit for your needs.
Initial Clinical Screening
To ensure we can provide appropriate care, we’ll ask several clinical questions:
- Current substances being used, amounts, and patterns of use
- Withdrawal symptoms you may be experiencing
- Mental health symptoms or diagnoses
- Medical conditions that may require special attention
- Previous treatment experiences
This information helps us determine the appropriate level of care and identify any special needs you may have during treatment.
Insurance Verification and Financial Discussion
Understanding the financial aspects of treatment is an important part of the admissions process:
- We’ll collect your insurance information and explain how we’ll verify your benefits
- Our team will provide a timeline for when you can expect detailed insurance coverage information
- We’ll discuss potential out-of-pocket expenses and payment options
- If you don’t have insurance, we’ll explore alternative payment options
Our goal is transparency about costs so you can make informed decisions without financial surprises.
Answering Your Questions
We encourage you to ask any questions you have about our program:
- Details about our therapeutic approaches
- Daily schedules and activities
- Facility amenities and accommodations
- Visitation policies and family involvement
- Length of treatment
- What to bring (and what not to bring)
No question is too small or unimportant—we want you to have all the information you need to feel comfortable with your decision.
Next Steps
By the end of the call, we’ll outline clear next steps:
- When you can expect insurance verification results
- Potential admission dates
- Pre-admission requirements or paperwork
- Transportation planning
- Any additional information we may need
We’ll also provide you with direct contact information for your admissions specialist, who will be your guide throughout the entire process.
Insurance Verification: Understanding Your Coverage
After your initial call, our team begins the insurance verification process to determine your coverage for treatment at JourneyPure At The River.
The Verification Process
Our experienced insurance specialists:
- Contact your insurance provider directly
- Verify coverage for different levels of care (detox, residential, partial hospitalization, etc.)
- Determine in-network or out-of-network benefits
- Identify deductibles, co-pays, and out-of-pocket maximums
- Secure necessary pre-authorizations
- Advocate for maximum coverage based on clinical needs
This process typically takes 1-2 hours, though in some cases it may require up to 24 hours to receive complete information from insurance providers.
Communicating Your Benefits
Once verification is complete, your admissions specialist will contact you to:
- Explain your coverage in clear, understandable terms
- Provide an estimate of any out-of-pocket expenses
- Answer questions about insurance benefits
- Discuss payment options for non-covered expenses
- Review any requirements from your insurance company
We’re committed to complete transparency about costs. We’ll ensure you understand your financial responsibility before admission so you can focus on recovery rather than unexpected expenses.
Common Insurance Scenarios
Insurance coverage varies widely, but some common scenarios include:
- In-network coverage: JourneyPure At The River maintains in-network status with many major providers, which typically results in lower out-of-pocket costs
- Out-of-network benefits: Many PPO plans offer substantial coverage for out-of-network care
- Partial coverage: Some plans cover certain aspects of treatment (like detox) more comprehensively than others
- High deductible plans: These may require significant out-of-pocket payment before insurance begins covering services
Our insurance specialists are skilled at finding the best possible coverage based on your specific plan.
Options for Limited or No Insurance Coverage
If you have limited insurance coverage or no insurance, we’ll discuss alternatives:
- Private pay rates and payment plans
- Healthcare financing options
- Sliding scale fees based on financial need
- Referrals to state-funded or scholarship-based programs when appropriate
We believe that financial circumstances shouldn’t prevent access to quality treatment, and we work to find solutions for each individual situation.
Pre-Admission Preparation: Setting the Stage for Success
Once insurance verification is complete and you’ve decided to proceed with admission, our team will help you prepare for a smooth transition to treatment.
Medical Pre-Screening
To ensure we can safely meet your needs, we’ll conduct a more detailed medical screening:
- Review of medical history and current health status
- Evaluation of withdrawal risk and detox needs
- Assessment of medications you’re currently taking
- Identification of any special accommodations needed
- Determination of appropriate level of care
In some cases, we may request medical records or speak with your healthcare providers to ensure continuity of care.
What to Bring
Preparing appropriately for treatment helps you focus on recovery rather than logistical concerns. We recommend bringing:
- Identification and insurance documents:
- Valid photo ID
- Insurance card
- Prescription card (if separate from insurance)
- Medications:
- Current prescription medications in original bottles with labels
- List of all medications and dosages
- Clothing:
- Comfortable clothing for 7-10 days (laundry facilities available)
- Weather-appropriate outerwear
- Modest sleepwear
- Athletic shoes and comfortable walking shoes
- Workout clothes for fitness activities
- Personal care items:
- Alcohol-free toiletries and hygiene products
- Shower caddy or toiletry bag
- Hair dryer or styling tools (if desired)
- Personal items:
- Photos of loved ones (no frames with glass)
- Journal or notebook
- Books or magazines (recovery-focused reading recommended)
- MP3 player without internet capability (if desired)
- Financial items:
- Small amount of cash for vending machines or store trips ($50-100 recommended)
- Credit/debit card for medication co-pays if needed
What Not to Bring
For safety and therapeutic reasons, certain items are not permitted at JourneyPure At The River:
- Alcohol, drugs, or drug paraphernalia
- Products containing alcohol (mouthwash, perfume, cologne, etc.)
- Weapons of any kind
- Outside food or beverages
- Revealing or provocative clothing
- Clothing with drug/alcohol references or offensive language
- Laptops, tablets, or other internet-capable devices
- Cameras or recording devices
- Valuable jewelry or excessive cash
- Candles, incense, or any fire hazards
Cell phones are collected upon admission and securely stored. Scheduled phone time is provided after an initial stabilization period.
Handling Responsibilities Before Treatment
Our admissions team can provide guidance on managing various responsibilities before entering treatment:
- Work obligations: Information about FMLA and how to communicate with employers
- Family responsibilities: Planning for childcare or elder care
- Pet care: Resources for temporary pet care arrangements
- Housing: Ensuring rent/mortgage payments during treatment
- Bill payment: Setting up automatic payments or designating someone to handle bills
- Legal obligations: Communicating with legal representatives or court systems
Planning for these responsibilities reduces stress and allows you to focus fully on your recovery journey.
The Admission Day: Your First 24 Hours
Knowing what to expect on your first day at JourneyPure At The River can help ease anxiety and prepare you for a positive start to treatment.
Arrival and Welcome
Upon arrival at our facility:
- You’ll be greeted by our admissions staff who will help you get settled
- A brief tour of immediate facilities will help orient you
- We’ll collect and secure any valuables
- Medications will be reviewed and secured by medical staff
- Your luggage will be searched to ensure no prohibited items are brought into the facility
Initial Medical Assessment
Your safety is our primary concern, so your first few hours include:
- Vital signs check and physical health assessment
- Evaluation of withdrawal symptoms and immediate medical needs
- Review of medical history and current medications
- Development of an initial medical plan, including detox protocol if needed
- Drug screening to establish baseline and ensure appropriate treatment
Our medical team includes physicians, nurse practitioners, and nurses who specialize in addiction medicine and are available 24/7 during the detoxification process.
Administrative Procedures
Several administrative tasks are completed on admission day:
- Completion and signing of consent forms and treatment agreements
- Review of facility rules and expectations
- Explanation of rights and grievance procedures
- Finalizing financial arrangements
- Scheduling of family contacts and updates
Our staff will walk you through each form, explaining the purpose and answering any questions you may have.
Orientation to the Program
As you begin to settle in, you’ll receive:
- Introduction to your primary therapist and treatment team
- Overview of the daily schedule and programming
- Tour of the full facility when physically able
- Introduction to peer mentors or “buddies” who can help guide you
- Information about group norms and community expectations
First Day Accommodations
We understand that the first day can be physically and emotionally challenging:
- Adjustments to the standard schedule for those needing rest or medical monitoring
- Comfortable, quiet spaces for those experiencing withdrawal or anxiety
- Immediate access to medical staff for any concerns
- Nutritious meals and hydration appropriate to your condition
- Compassionate support from staff who understand the challenges of early recovery
Our goal is to help you feel as comfortable and supported as possible during this transition.
The Comprehensive Assessment Process
During your first few days at JourneyPure At The River, you’ll participate in a thorough assessment process that forms the foundation of your individualized treatment plan.
Biopsychosocial Assessment
This comprehensive evaluation examines all aspects of your health and life circumstances:
- Biological factors: Physical health, genetic predispositions, medical history
- Psychological factors: Mental health symptoms, cognitive patterns, trauma history
- Social factors: Family dynamics, support systems, environmental influences
- Substance use history: Detailed patterns of use, previous treatment, periods of sobriety
- Strengths and resources: Personal abilities, skills, and support systems
Psychiatric Evaluation
Many clients benefit from a thorough psychiatric assessment:
- Evaluation of co-occurring mental health conditions
- Assessment of how substance use and mental health interact
- Review of previous psychiatric treatment and medications
- Recommendations for psychiatric medications if appropriate
- Integration of psychiatric care with addiction treatment
Medical Assessment
Our medical team conducts a thorough evaluation of your physical health:
- Physical examination
- Lab work to assess organ function and identify any health concerns
- Evaluation of nutritional status and needs
- Assessment of sleep patterns and quality
- Identification of any physical symptoms requiring treatment
Psychological Testing
When appropriate, specialized assessments may be used:
- Standardized assessments for depression, anxiety, and other conditions
- Trauma screening tools
- Cognitive functioning assessments
- Personality assessments to inform therapeutic approaches
- Substance use disorder severity measures
Multidisciplinary Treatment Planning
After completing assessments, our multidisciplinary team meets to develop your personalized treatment plan:
- Integration of findings from all assessment components
- Identification of primary treatment needs and priorities
- Selection of the most appropriate therapeutic approaches
- Development of specific, measurable treatment goals
- Creation of a continuing care blueprint for after residential treatment
This plan serves as a roadmap for your treatment journey but remains flexible and is regularly reviewed and updated as you progress.
The Full Treatment Experience
Once you’ve completed the admission and assessment process, you’ll fully engage in JourneyPure At The River’s comprehensive treatment program.
Core Program Components
Our evidence-based program includes:
- Individual therapy: One-on-one sessions with your primary therapist
- Group therapy: Diverse groups addressing addiction, mental health, and life skills
- Family therapy: Sessions involving loved ones to heal relationships
- Medical care: Ongoing monitoring and treatment of physical health needs
- Psychiatric services: Medication management and therapy for mental health
- Case management: Assistance with practical life concerns
- Recovery support: Introduction to 12-step and alternative recovery communities
- Experiential therapies: Adventure therapy, art therapy, and other creative approaches
- Wellness activities: Fitness, nutrition, and mindfulness practices
Specialized Track Options
Based on your needs, you may participate in specialized programming:
- Trauma recovery track
- Professionals program
- Young adult focus
- Christian recovery track (optional)
- Pain management and recovery
Family Involvement
We strongly encourage family participation in the recovery process through:
- Family therapy sessions (in person or virtual)
- Family education programs
- Regular communication and updates
- Resources and support for family members
- Preparation for post-treatment family dynamics
Continuing Care Planning: Preparing for Life After Treatment
Successful long-term recovery requires thoughtful planning for the transition from residential treatment back to daily life. At JourneyPure At The River, continuing care planning begins early in the treatment process.
The Continuing Care Planning Process
Your continuing care plan is developed through collaboration between you and your treatment team:
- Assessment of post-treatment needs and potential challenges
- Identification of appropriate level of care following residential treatment
- Development of specific relapse prevention strategies
- Planning for ongoing therapy and support group participation
- Addressing practical needs like housing, employment, and education
Components of the Continuing Care Plan
A comprehensive continuing care plan typically includes:
- Step-down care recommendations: Partial hospitalization, intensive outpatient, or standard outpatient treatment
- Medication management plan: Ongoing psychiatric care if needed
- Recovery support engagement: Specific 12-step or alternative recovery community involvement
- Therapy continuation: Referrals to therapists in your home community
- Housing plan: Safe, recovery-supportive living arrangements
- Employment/education plan: Return to work or school strategy
- Legal issue management: Ongoing compliance with any legal requirements
- Family reintegration: Plan for healthy family dynamics
- JourneyPure Coaching: Enrollment in our 12-month coaching program
The JourneyPure Coaching Advantage
All JourneyPure At The River clients receive 12 months of recovery coaching through our proprietary app:
- Personal recovery coach assigned upon discharge
- Regular check-ins and accountability
- Access to recovery resources and educational materials
- Crisis support when facing challenges
- Connection to the broader JourneyPure alumni community
This continuing support significantly improves long-term outcomes and provides a safety net during the critical first year of recovery.
Supporting Family Members Through the Admissions Process
At JourneyPure At The River, we recognize that addiction affects the entire family system. Our admissions process includes specific support for family members:
Information and Education
We provide families with:
- Clear information about the treatment program and what their loved one will experience
- Education about addiction as a disease and recovery expectations
- Guidance on supporting their loved one while maintaining healthy boundaries
- Explanations of family involvement opportunities during treatment
Resources for Family Healing
We connect family members with resources for their own healing:
- Family support groups (Al-Anon, Nar-Anon, Families Anonymous)
- Educational materials about addiction and recovery
- Referrals to family therapists in their home community
- JourneyPure family support resources
Get Treatment Today
The journey to recovery begins with a single step—reaching out for help. At JourneyPure At The River, our admissions process is designed to make that step as smooth and supportive as possible. From your first phone call through your arrival at our facility and beyond, our compassionate team provides guidance, answers, and encouragement every step of the way.
We understand that seeking treatment for addiction requires courage and vulnerability. Our goal is to honor that courage by providing a transparent, respectful admissions experience that addresses your questions, concerns, and individual needs. We believe that understanding what to expect can reduce anxiety and help you approach treatment with hope and openness.
The comprehensive care you’ll receive at JourneyPure At The River begins the moment you contact our admissions team. We’re not just admitting you to a program—we’re welcoming you into a community of healing, growth, and lasting recovery.
Ready to Begin Your Recovery Journey?
Our admissions team is available 24/7 to guide you through the process of beginning treatment at JourneyPure At The River. We’ll answer your questions, verify your insurance benefits, and help you take the first steps toward lasting recovery.
Call us today at 615-410-9260 to speak with an admissions specialist who will walk you through each step of the admissions process.
